EXPLORING THE CRITICAL SUCCESS FACTORS (CSFs) Of KNOWLEDGE MANAGEMENT IN SMEs: A LITERATURE REVIEW

Main Article Content

HAFIZ OSAMA MAQSOOD
ZOHAIB MAQSOOD
MUHAMMAD MAQSOOD KHALID

Abstract

Purpose: Role of SMEs lags behind for providing strategic support to society in a developing country’ context by offering increased financial outcome [1]. Purpose of this paper is to explore and classify the critical success factors (CSFs) of KM in SMEs to address competitiveness by bridging the dimensions gap on account of potential, process, and performance through expounding the black box of knowledge economy (KE) in context of developing countries.

Design/Methodology/Approach: Subsequent of review of literature on KM, a new set of KM CSFs were classified by adding three new insights as the most appropriate and desirable factors for SMEs’ success. Theoretical discussion provided justification to the new set of KM CSFs.

Findings: CSFs govern and facilitate the effective implementation of KM in SMEs. By comprehending the tally of good critical factors (GCF), SMEs can ensure success of KM. However, development of CSFs needs extra care for growth and change in the field of SMEs in developing countries.

Practical Implications: The proposed set of CSFs may serve as a road map for SMEs while adopting KM path. The study provides academics and practioners to focus the factors crucial for KM success in SMEs.

Originality/Value: This study provides an investigative perspective of CSFs for implementing KM in the SME sector.

Keywords:
Knowledge management (KM), Critical success factors (CSF), Small to medium-sized enterprises (SMEs).

Article Details

How to Cite
OSAMA MAQSOOD, H., MAQSOOD, Z., & MAQSOOD KHALID, M. (2020). EXPLORING THE CRITICAL SUCCESS FACTORS (CSFs) Of KNOWLEDGE MANAGEMENT IN SMEs: A LITERATURE REVIEW. Journal of Global Economics, Management and Business Research, 11(4), 211-218. Retrieved from https://www.ikprress.org/index.php/JGEMBR/article/view/4912
Section
Original Research Article

References

Abrar ul Haq M, Razani MJ, Nurul MGI. Factors affecting Small and Medium Enterprises (SMES) development in Pakistan. American Eurasian J. Agric. & Environ. Science. 2015;15(4):546-552.

Klaus Schwab. The Fourth industrial revolution. Crown Publishing Group New York, NY, USA; 2017. ISBN: 1524758868 9781524758868

Ammad Zafar, Sadaf Mustafa. SMEs and its role in economic and socio-economic development of Pakistan. International Journal of Academic Research in Accounting, Finance and Management Sciences. 2019;6(4).

Vandamme, Dorothee. Recognizing Pakistan's international roles: Why the United States needs to engage with non-conforming states. Book; 2017.

Chugtai MW, Alam I. Small and medium enterprises as engine in economic growth of Pakistan: An empirical analysis. Research Journal of Economic and Business Studies. 2014;3(10):45-51.

Almeida P. Small firms and innovation. “Entrepreneurship in the 21st Century”- Conference Proceedings, 26th April, SUA; 2004.

Hasan Ali F. Critical success factors of knowledge management; 2002.
Available:www.kmadvantage.com/docs/km_articles/Critical_Success_Factors_of_KM.pdf
(Accessed 20 November 2003)

Dahou K, Hacini I, Burgoyne J. Knowledge management as a critical success factor in developing international companies’ organizational learning capability. Journal of Workplace Learning; 2018.
DOI: 10.1108/jwl-12-2017-0118

Frey RS. Knowledge management, proposal development and small businesses. The Journal of Management Development. 2001;20(1):38-54.

Okunoye A, Karsten H. Where the global needs the local: Variation in enablers in the knowledge management process. Journal of Global Information Technology Management. 2002;5(3):12-31.

Rockart JF. Critical success factors. Harvard Business Review. 1979;57(2):81-91.

Saraph JV, Benson PG, Schroeder RG. An instrument for measuring the critical factors of quality management. Decision Sciences. 1989;20(4):810-29.

Chourides P, Longbottom D, Murphy W. Excellence in knowledge management: An empirical study to identify critical factors and performance measures. Measuring Business Excellence. 2003;7(2):29-45.

Skyrme D, Amidon D. The knowledge agenda. Journal of Knowledge Management. 1997;1(1):27-37.

Holsapple CW, Joshi KD. An investigation of factors that influence the management of knowledge in organizations. Journal of Strategic Information Systems. 2000;9(2/3):235-61.

Kuan Yew Wong. Critical success factors for implementing knowledge management in small and medium enterprises. Industrial Management & Data Systems. 2005;105(3):261-279. Emerald Group Publishing Limited 0263-5577.
DOI: 10.1108/02635570510590101

Davenport TH, De Long DW, Beers MC. Successful knowledge management projects. Sloan Management Review. 1998;39(2):43-57.

Liebowitz J. Key ingredients to the success of an organization’s knowledge management strategy. Knowledge and Process Management. 1999;6(1):37-40.

APQC. Knowledge management: Executive summary. Consortium Benchmarking Study Best-Practice Report, American Productivity & Quality Center; 1999.
Available:www. apqc.org
(Accessed 10 October 2003)

Welsh JA, White JF. A small business is not a little big business. Harvard Business Review. 1981;59(4):18-33.

Lee GL, Oakes I. The ‘pros’ and ‘cons’ of total quality management for small firms in manufacturing: Some experiences down the supply chain. Total Quality Management. 1995;6(4):413-26.

Motwani JG, Jiang JJ, Kumar A. A comparative analysis of manufacturing practices of small vs large West Michigan organizations. Industrial Management & Data Systems. 1998;98(1):8-11.

OECD. OECD Small and Medium Enterprise Outlook, Organization for Economic Co-operation and Development, Paris; 2002.

Jun M, Cai S. Key obstacles to EDI success: From the US small manufacturing companies’ perspective. Industrial Management & Data Systems. 2003;103(3):192 203.

Jeffcoate J, Chappell C, Feindt S. Attitudes towards process improvement among SMEs involved in e-commerce. Knowledge and Process Management. 2000;7(3):187-95.

Lim D, Klobas J. Knowledge management in small enterprises. The Electronic Library. 2000;18(6):420-33.

Wong W, Radcliffe D. The tacit nature of design knowledge. Technology Analysis & Strategic Management. 2000;12(4):493-512.

Wickert A, Herschel R. Knowledge-management issues for smaller businesses. Journal of Knowledge Management. 2001;5(4):329-37.

Finn W, Phillips T. Know your assets. Director. 2002;55(11):80-4.

Horak BJ. Dealing with human factors and managing change in knowledge management: A phased approach. Topics in Health Information Management. 2001;21(3):8-17.

Pan SL, Scarbrough H. A socio-technical view of knowledge-sharing at Buckman Laboratories. Journal of Knowledge Management. 1998;2(1):55-66.

Ribiere VM, Sitar AS. Critical role of leadership in nurturing a knowledge-supporting culture. Knowledge Management Research & Practice. 2003;1(1):39-48.

Martensson M. A critical review of knowledge management as a management tool. Journal of Knowledge Management. 2000;4(3):204-16.

Alavi M, Leidner DE. Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly. 2001;25:107-136.
Available:http://dx.doi.org/10.2307/3250961

Lee SM, Hong S. An enterprise-wide knowledge management system infrastructure. Industrial Management & Data Systems. 2002;102(1):17-25.

Johannsen CG. Total quality management in a knowledge management perspective. Journal of Documentation. 2000;56(1):42- 54.

Hauschild S, Licht T, Stein W. Creating a knowledge culture. The McKinsey Quarterly. 2001;1:74-81.

Davenport TH, Volpel SC. The rise of knowledge towards attention management. Journal of Knowledge Management. 2001;5(3): 212-21.

Luan J, Serban AM. Technologies, products, and models supporting knowledge management. New Directions for Institutional Research. 2002;113:85-104.

Moffett, Sandra. Assessing the impact of KM on organizational practice: Applying the MeCTIP model to UK organizations. Proceedings of the European Conference on Knowledge Management. 2010;2.

Ryan SD, Prybutok VR. Factors affecting the adoption of knowledge management technologies: A discriminative approach. Journal of Computer Information Systems. 2001;41(31):37.